Frequently Asked Questions

An eyelash extension treatment involves applying individual synthetic lashes onto each natural eyelash using a specialised adhesive to add extra length and volume in order to make your lash fringe look longer, fuller, and darker. 

They offer a semi-permanent way to enhance the appearance of the eyes, lasting several weeks with proper care and can be the more convenient alternative to traditional mascaras and false lashes.

Ciel Lashes offer a variety of extension lengths, curl patterns, and styles so clients can personally customize their look.  

- Please arrive with no eye make up and definitely no mascara.  If you wear contact lenses you may wish to remove them.  

- Avoid Caffeine/Stimulants up to 4 hours before your appointment. 

- Avoid using oil-based products on and around the eyes prior to your appointment. 

- Please put your mobile phone on silent just before your treatment.

Phone ringing will only interrupt your treatment meaning less lash time.

This is truly a time for you to relax and enjoy the “me” time to let the lash transformation begin.

CIEL eyelash extensions can last indefinitely with frequent re-fills done every 2 to 4 weeks with our highly skilled artists, provided that they are well maintained and cared for. 

Natural eyelashes typically fall/shed out every 60 to 90 days and is replaced with the growth of new eyelashes. Bear in mind, each of your natural eyelashes are at a different stage of its natural hair growth life cycle hence some lashes may fall out sooner than others.

Refills are a great way to extend the life of your lashes and are recommended every 2 to 4   weeks!

1. When you leave our salon your lashes will be dry but to ensure the glue cures and sets hard, avoid getting them wet for at least 12-24 hours. 

2. After that it is important to avoid using oil-based, heavy cream, mascara products around the eye area as it will cause breakage.  

3. Refrain from rubbing your eyes and brush them with a soft bristle brush instead.

4. Wash them frequently with a special eyelash extension cleanser (which we stock) or distilled water to keep them clean. Clumps and debris free. 

- Upon application, stay away from hot treatments like steam baths, hot tubs, saunas and such as heat is detrimental to lash extensions.

- Don't pick at them, your extensions may feel weird at first however after a couple days you will adapt and should feel more comfortable with them. 

- Avoid using mascara, especially waterproof mascara. One of the primary advantages of our eyelash extensions is that you don’t need mascara at all. 

- Refrain from sleeping on your stomach or side. If you sleep on your stomach or your side, you might crush your lashes, potentially causing them to last a shorter period of time or fall out.

- Don't let hair products seep onto lashes when showering. When you’re bathing make sure hair oils, shampoos, and conditioners don’t roll down onto your lashes during the bath.  

- Don't swim in saltwater for a long period of time. Salt is another thing that breaks down lash glue. If you need to, wearing goggles that don’t squish your lashes are recommended for added protection when in contact with saltwater. 

The application requires precise work around such a delicate area of the face, it's important to find an artist who is licensed and certified to apply lashes. 

If you go to an inexperienced lash stylist, chances are, you're going to end up with uneven, clumpy looking lashes or worse, they can damage your natural lashes, which can also prevent regrowth.

Rest assured, at CIEL Eyelash Extensions, our high trained specialists will not ruin your natural lashes so long as you are gentle with them.